Shree Narayan Computers & Education Center ("SNCEC", "we", "us", "our" or "the Institute") provides computer products, accessories, IT equipment, educational materials and related services.

This policy describes our general shipping and delivery practices for eligible physical products purchased through the SNCEC website or other authorized sales channels.

By placing an order, the customer agrees to the applicable terms described in this policy.

This policy may apply to eligible physical products including:

• Desktop computers and computer systems.
• Laptops and computing devices.
• Computer components and hardware.
• Keyboard, mouse and other peripherals.
• Printers and office equipment.
• Networking products and accessories.
• Storage devices and computer accessories.
• Educational books and printed materials.
• Other physical products offered through SNCEC.

Orders are generally processed after successful payment confirmation and verification of the order details.

Processing may take additional time for customized, assembled, configured, specially ordered or temporarily unavailable products.

Estimated delivery timelines may vary depending on the destination, product availability and courier service.

Applicable shipping or delivery charges, if any, may be displayed during checkout or communicated before order confirmation.

Shipping charges may depend on factors including:

• Product size and weight.
• Delivery destination.
• Courier or logistics service.
• Special handling requirements.
• Applicable promotional offers.

SNCEC may provide delivery to eligible serviceable locations within India.

Delivery availability may depend on courier coverage and the serviceability of the customer's PIN code.

Certain remote, restricted or difficult-to-service locations may require additional delivery time or may not be serviceable.

Customers are responsible for providing complete and accurate delivery information.

• Full recipient name.
• Complete postal address.
• Correct PIN code.
• Valid mobile number.
• Other information reasonably required for delivery.

Where tracking information is available, customers may receive shipment or tracking details through the contact information provided with the order.

Tracking information is generally controlled by the applicable courier or logistics provider and may take some time to become active after dispatch.

The courier may make one or more delivery attempts depending on its operational procedures.

Customers should remain available at the provided delivery address and respond to reasonable communication from the delivery provider.

If delivery fails because the recipient is unavailable, refuses the shipment, provides incorrect information or otherwise prevents delivery, the shipment may be returned to the sender.

Delivery may be delayed due to circumstances including:

• Courier or logistics delays.
• Adverse weather conditions.
• Natural disasters.
• Transportation disruptions.
• Public holidays.
• Government restrictions.
• High shipment volumes.
• Remote-area delivery conditions.
• Incorrect or incomplete customer information.
• Other circumstances beyond reasonable control.

Customers are encouraged to inspect the outer packaging at the time of delivery where reasonably possible.

If the package appears severely damaged, tampered with or visibly compromised, the customer should:

• Document the condition of the package.
• Take photographs or video where possible.
• Inform the delivery provider where appropriate.
• Contact SNCEC as soon as possible.

If the customer receives an incorrect product, missing item or materially different product from the confirmed order, the issue should be reported to SNCEC as soon as possible.

SNCEC may request photographs, unboxing videos, invoice details, packaging information, product serial numbers or other reasonable evidence for verification.

Computers, laptops, printers, servers, networking equipment and other high-value or bulky products may require special handling.

Such products may have different processing, packaging, shipping or delivery arrangements depending on availability and destination.

Products assembled, configured or customized according to a customer's specifications may require additional processing time.

Once customization or configuration has commenced, cancellation, return or exchange may be subject to additional restrictions.

Physical shipping does not generally apply to online courses, digital learning resources, online services or electronically delivered content.

Where applicable, access credentials, digital content, course materials or service information may be delivered electronically through the registered email address, account or other designated communication method.

Cash on Delivery (COD), if offered, may be available only for selected products, locations and order values.

SNCEC reserves the right to restrict COD availability based on delivery location, order history, product type, order value or logistical limitations.

Customers may request cancellation before dispatch where the order has not yet entered the dispatch or customization process.

Cancellation requests should be submitted as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund procedure may apply.

A shipment may be returned to SNCEC if delivery cannot be completed due to circumstances such as:

• Incorrect address.
• Incomplete address.
• Recipient unavailable.
• Repeated failed delivery attempts.
• Customer refusal.
• Non-serviceable delivery location.
• Other courier-related delivery restrictions.

Re-shipping may be subject to additional shipping charges where the failed delivery was caused by information or circumstances attributable to the customer.

Shipping and delivery issues may be considered together with the SNCEC Refund & Returns Policy.

A refund for an undelivered, returned, damaged or incorrect product will be subject to verification and the applicable refund and return terms.

Shipping charges may or may not be refundable depending on the reason for the return, applicable terms and circumstances of the order.

Certain products may be covered by manufacturer warranties.

Warranty service, repair, replacement and shipping arrangements may be governed by the manufacturer's warranty terms.

Customers should retain invoices, serial numbers, warranty documents and other relevant purchase records.

SNCEC shall not be responsible for delays caused by events beyond its reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, infrastructure failures, public emergencies, courier disruptions or other unforeseen events.

SNCEC may update this Shipping & Delivery Policy from time to time to reflect changes in products, logistics arrangements, business practices or applicable legal requirements.

The latest version published on the website shall be considered the current version of this policy.

The following registration information identifies the organization operating the SNCEC website and related services:

For questions regarding shipping, delivery status, damaged shipments, missing products, incorrect products or delivery issues, please contact us.