Shree Narayan Computers & Education Center ("SNCEC", "we", "us", "our" or "the Institute") provides computer education, vocational training, professional courses, computer products, accessories, digital resources and IT-related services.

This policy describes the circumstances in which a customer or student may request cancellation or refund.

By completing a purchase, payment, registration or enrollment, the customer acknowledges the applicable terms of this policy.

This policy may apply to:

• Computer and laptop purchases.
• Computer accessories and peripherals.
• Networking and IT products.
• Computer education courses.
• Vocational and professional training programs.
• Online courses and digital learning services.
• Digital study materials.
• Certification and examination-related services.
• Other paid services provided by SNCEC.

Cancellation requests should be submitted as early as possible before the product is dispatched or the service/course begins.

Customers may request cancellation of an eligible product order before dispatch where the order has not entered customization, configuration, procurement or shipping.

Cancellation may not be available after:

• The product has been dispatched.
• The product has been specially ordered.
• Customization or configuration has commenced.
• A third-party supplier has processed the order.
• The product has been specially sourced for the customer.

Course fees may include admission, registration, academic administration, teaching, infrastructure, study material, assessment and other educational costs.

Due to the nature of digital content, refunds may generally not be available after digital material, course access, software, credentials or downloadable content has been delivered, activated or accessed.

If a verified technical problem prevents access to a purchased digital service, SNCEC may attempt to restore access or provide an appropriate alternative resolution.

Depending on the circumstances, a refund may be considered where:

• SNCEC cancels a service or course and cannot provide an appropriate alternative.
• A payment was successfully received but the corresponding order could not be fulfilled.
• A duplicate payment was accidentally processed.
• An incorrect or defective product is verified and a refund is approved.
• A technical payment issue resulted in a confirmed duplicate transaction.
• A refund is otherwise required under applicable law.

Unless otherwise required by applicable law, refunds may generally not be available for:

• Services already fully provided.
• Digital content already accessed or downloaded.
• Course services already commenced.
• Customized or specially configured products.
• Products damaged through customer misuse or negligence.
• Voluntary discontinuation of a course after commencement.
• Change of mind after digital access has been provided.
• Failure to attend classes without an approved cancellation.

If a customer accidentally makes more than one successful payment for the same order, the duplicate transaction may be reviewed and, after verification, refunded through the applicable payment method.

Customers should provide the relevant transaction references when reporting a duplicate payment.

A payment may sometimes appear as deducted from a customer's bank account even though the order has not been successfully confirmed.

Such transactions may require verification with the payment gateway, bank or payment service provider.

Certain transactions may involve payment gateway, banking or transaction-processing charges.

Where legally permissible and clearly disclosed, such charges may be treated separately from the refundable amount.

Any mandatory refund rights provided by applicable law will not be excluded by this provision.

To request a cancellation or refund, customers/students should contact SNCEC with the following information:

• Full name of customer/student.
• Order ID, invoice number or enrollment number.
• Date of payment.
• Product, course or service name.
• Reason for cancellation/refund.
• Transaction reference or payment ID.
• Supporting documents where applicable.

Submission of a refund request does not automatically mean that the refund will be approved.

Each request may be reviewed based on:

• The nature of the product or service.
• Date of purchase or enrollment.
• Whether the service has commenced.
• Whether digital content has been accessed.
• Product condition where applicable.
• Applicable terms and conditions.
• Applicable consumer protection and other laws.

Once a refund has been approved, SNCEC will initiate the refund through the original payment method where reasonably possible.

Approved refunds will generally be processed using the original payment method used for the transaction.

For certain transactions, SNCEC may request additional information reasonably necessary to complete the refund securely.

Cash refunds may not be available for online transactions.

Product-related refunds are subject to the applicable product return, replacement and warranty conditions.

Where a defective, damaged or incorrect product is verified, SNCEC may provide repair, replacement, exchange or refund as appropriate.

In certain circumstances, SNCEC may offer a student the option to transfer enrollment to another suitable batch, course or scheduled session instead of providing a monetary refund.

Any such transfer will be subject to availability and applicable course terms.

SNCEC reserves the right to investigate suspicious or potentially fraudulent refund claims.

Refunds may be denied where there is evidence of:

• False information.
• Payment fraud.
• Unauthorized use of payment methods.
• Intentional product damage.
• Repeated abuse of refund procedures.
• Manipulation of transaction records.

SNCEC may consider exceptional refund or cancellation requests on a case-by-case basis where circumstances justify such consideration.

Any discretionary exception does not establish a permanent right or guarantee of similar treatment in future cases.

Nothing in this policy is intended to exclude, restrict or override mandatory rights or protections available to consumers under applicable Indian law.

Where applicable law provides rights that are more favorable to the customer than the terms stated in this policy, those mandatory legal requirements shall prevail to the extent required by law.

SNCEC may update this Refund & Cancellation Policy from time to time to reflect changes in products, services, payment systems, business practices or applicable legal requirements.

The latest version published on the website shall be considered the current version of this policy.

The following registration information identifies the organization operating the SNCEC website and related services:

For refund, cancellation, payment or transaction-related questions, please contact SNCEC using the details below.