Shree Narayan Computers & Education Center ("SNCEC", "we", "us", "our" or "the Institute") supplies computers, laptops, computer components, accessories, networking products, office equipment, educational materials and other eligible physical products.

This policy explains when a purchased product may be returned, replaced, repaired or otherwise resolved.

This policy should be read together with the applicable order, invoice, product warranty and other terms provided at the time of purchase.

Subject to eligibility, this policy may apply to:

• Desktop computers and assembled PC systems.
• Laptops and computing devices.
• Computer components.
• RAM, SSD, HDD and storage products.
• Keyboard, mouse and other peripherals.
• Monitors and display equipment.
• Printers and office equipment.
• Networking equipment and accessories.
• Computer cables and related accessories.
• Other eligible physical products sold by SNCEC.

A product may be eligible for return or replacement when one of the following conditions is verified:

Customers should report a return or replacement issue as soon as possible and preferably within 7 calendar days of receiving the product.

Reporting an issue after the recommended period may affect eligibility, particularly where the condition of the product or cause of damage cannot be reasonably verified.

Where reasonably applicable, returned products should:

• Be in reasonably returnable condition.
• Include the original packaging.
• Include supplied accessories and cables.
• Include manuals and documentation where provided.
• Retain the original serial number or identification label.
• Include warranty documentation where applicable.
• Be accompanied by the relevant invoice/order information.

Unless otherwise required by applicable law or specifically approved by SNCEC, the following products or situations may not qualify for return:

• Products damaged due to misuse or negligence.
• Products damaged through liquid exposure.
• Products damaged by electrical surge or improper power supply.
• Products damaged by accidental physical impact.
• Products modified or repaired by an unauthorized person.
• Products with altered or removed serial numbers.
• Activated software licenses or digital products.
• Downloaded or accessed digital content.
• Customized or specially configured products.
• Products specifically identified as non-returnable before purchase.

If a product is verified as defective, damaged or incorrectly supplied, SNCEC may provide one of the following resolutions, depending on the circumstances:

• Replacement with the same product.
• Replacement of a defective component.
• Repair of the product.
• Replacement with an equivalent product.
• Alternative resolution mutually agreed upon.
• Refund where replacement or repair is not reasonably possible.

Replacement is subject to product availability and applicable manufacturer warranty conditions.

Customers should not send products back without receiving appropriate return instructions where authorization is required.

Unauthorized shipments may experience delays in processing and may not be accepted if the product cannot be properly identified.

SNCEC may inspect and test returned products before approving a replacement or refund.

Inspection may include:

• Physical condition assessment.
• Functional testing.
• Serial number verification.
• Accessory and component verification.
• Review of photographs or videos supplied by the customer.
• Manufacturer or authorized service-center assessment.

If a product appears damaged at the time of delivery, customers should document the condition of the package and contact SNCEC promptly.

• Take photographs of the outer packaging.
• Take photographs of the product and visible damage.
• Keep shipping labels and packaging materials.
• Record an unboxing video where reasonably possible.
• Report the issue to SNCEC promptly.

If the customer receives a product that materially differs from the confirmed order, the customer should contact SNCEC as soon as possible.

SNCEC may arrange return and replacement after verifying the order and product information.

If a product develops a verified manufacturing or functional defect, SNCEC may first determine whether the issue is covered by the manufacturer's warranty or applicable product terms.

Depending on the product and warranty terms, the customer may be directed to an authorized service center or manufacturer support channel.

Certain products may carry a manufacturer warranty.

Warranty claims may be governed by the manufacturer's warranty period, exclusions, service procedures and conditions.

Manufacturer warranty does not normally cover damage caused by:

• Accidental damage.
• Liquid or moisture exposure.
• Unauthorized repair or modification.
• Improper installation.
• Electrical surge or unstable power supply.
• Improper use or negligence.

Customized, assembled or specially configured products may not be eligible for return merely because the customer has changed their mind.

Examples include:

• Custom-built desktop computers.
• Special RAM or storage configurations.
• Special software configuration.
• Customer-specific hardware combinations.
• Specially sourced products or components.

Defective or incorrectly supplied customized products may still be subject to applicable warranty, replacement and consumer rights.

Where a return is approved because SNCEC supplied an incorrect, damaged or defective product, SNCEC may arrange or reimburse reasonable return shipping costs, subject to verification.

Where a return is requested for reasons unrelated to a defect, incorrect product or error attributable to SNCEC, the customer may be responsible for applicable return shipping and handling charges.

Exchange for a different product model or specification is not automatically available.

If SNCEC agrees to an exchange, the customer may be required to pay any applicable price difference, shipping cost, configuration charge or other disclosed amount.

Where a verified defective, damaged or incorrect product cannot reasonably be repaired or replaced, SNCEC may consider a refund in accordance with the applicable Refund & Cancellation Policy and applicable law.

Refund processing may depend on the original payment method, verification results and applicable payment processing conditions.

SNCEC reserves the right to investigate suspected fraudulent, abusive or repeated return claims.

A return or replacement request may be rejected where there is evidence of:

• Intentional product damage.
• False information.
• Product substitution.
• Altered or missing serial numbers.
• Unauthorized modification.
• Fraudulent payment activity.
• Repeated misuse of the return process.

Nothing in this policy is intended to exclude, restrict or override mandatory consumer rights and protections available under applicable Indian law.

Where applicable law provides rights more favorable to the customer, those mandatory legal requirements shall prevail to the extent required by law.

SNCEC may update this Return & Replacement Policy from time to time to reflect changes in products, warranty arrangements, business practices or applicable legal requirements.

The latest version published on the website shall be considered the current version of this policy.

The following registration information identifies the organization operating the SNCEC website and related services:

For return, replacement, defective product, damaged shipment or warranty-related assistance, please contact SNCEC.