Shipping and Delivery Policy
Last Updated: 16 October 2026
Welcome to Shree Narayan Computers & Education Center (SNCEC). This Shipping and Delivery Policy explains how products and services purchased through our website are delivered to customers.
Our website, https://www.sncec.in/, may offer physical educational products, digital study materials, online courses, and other learning resources. Delivery methods and timelines depend on the type of product or service purchased.
By placing an order on our website, you acknowledge that you have had the opportunity to review this policy and the applicable product or course terms.
1. About SNCEC
Business Name: Shree Narayan Computers & Education Center (SNCEC)
Address: Shyam Nagar, Punjab Pura, Etah – 207001, Uttar Pradesh, India
Email: info@sncec.in
Phone: +91 7017275424 / +91 9027762940
Website: https://www.sncec.in/
2. Physical Product Shipping
If our online shop offers physical products, such as printed study materials, educational books, stationery, or computer accessories, orders will be shipped to the delivery address provided during checkout.
Shipping availability depends on the product, destination, courier service, and operational conditions.
Customers are responsible for providing an accurate and complete delivery address, including the correct postal code and contact number.
3. Order Processing Time
Orders are generally processed after successful payment confirmation and verification of the necessary order details.
Processing time may vary depending on product availability, order volume, holidays, payment verification, and other operational factors.
Where a specific processing estimate is displayed on a product page or at checkout, that estimate will apply subject to the disclosed conditions.
If an order cannot be processed within the communicated timeframe, we will make reasonable efforts to inform the customer.
4. Estimated Delivery Time
Estimated delivery times depend on the destination, product availability, courier service, weather, transport conditions, and other factors.
Any delivery estimate shown at checkout or communicated after purchase is an estimate unless expressly stated otherwise.
Delivery may take longer during public holidays, high-demand periods, remote-area deliveries, transport disruptions, or other circumstances beyond our reasonable control.
We will provide available tracking information where the shipping service supports it.
5. Shipping Charges
Applicable shipping and handling charges, if any, will be displayed at checkout or communicated before the order is confirmed.
Charges may vary according to the product, package weight, delivery destination, or shipping method.
If free shipping or a promotional shipping offer is available, its applicable conditions will be displayed with the offer.
Customers should review the final order total before completing payment.
6. Digital Products and Downloadable Materials
Digital products, such as PDF notes, ebooks, mock tests, downloadable study materials, and other electronic resources, do not require physical shipping.
Depending on the product, delivery may take place through:
- A download link provided after purchase
- The customer’s account or dashboard
- An order confirmation email
- Another electronic delivery method specified on the product page
Customers should use the email address supplied during checkout and check their spam or junk folder if an expected email does not arrive.
If a purchased digital product is missing or inaccessible, please contact us for assistance.
Digital delivery is subject to the product description, account requirements, and applicable purchase terms.
7. Online Course Delivery
Online courses purchased through SNCEC may be delivered electronically through our website or learning management system.
Course access may be provided after successful payment verification, enrolment confirmation, or completion of any required registration steps.
Access times and course availability may vary by programme. Any specific access period or activation estimate communicated at purchase will apply subject to its disclosed conditions.
Students should log in using the account associated with their enrolment.
If course access is delayed or unavailable, contact our support team with your order or enrolment details.
8. Order Confirmation and Tracking
After placing an order, customers may receive an order confirmation through the communication method supported by our website.
For physical orders, tracking information may be provided where available through the shipping provider.
Customers can use the supplied tracking details to check delivery progress. Tracking updates are managed by the relevant courier or logistics provider.
If you do not receive an expected confirmation or tracking update, please contact us.
9. Incorrect Delivery Address
Customers should verify their delivery address carefully before completing checkout.
If you discover an address error after placing an order, contact us as soon as possible.
Address changes may not be possible after an order has been processed, dispatched, or handed over to the shipping provider.
If a delivery fails because of an incorrect or incomplete address, we will review the circumstances and communicate any available options and applicable charges before arranging further delivery where possible.
This section does not restrict any remedy required under applicable law.
10. Delayed, Lost, or Undelivered Orders
If your order has not arrived within the communicated delivery estimate, please contact us with your order number.
We will review the available order and tracking information and, where appropriate, coordinate with the courier or delivery provider.
If an order is confirmed lost, or a product is not delivered as promised, we will provide an appropriate resolution in accordance with applicable law and our Refund and Returns Policy.
Customers should not assume an order is lost solely because tracking has not updated for a short period; however, they may contact us whenever they have a concern.
11. Damaged, Defective, or Incorrect Products
Please inspect your physical order upon delivery.
If a product arrives damaged, defective, incorrect, or incomplete, notify us promptly and provide:
- Your order number
- The product name
- A description of the problem
- Photographs of the product or packaging, where available
We will review the request and determine an appropriate remedy, such as a replacement, refund, or another resolution as required or permitted by applicable law.
Please refer to our Refund and Returns Policy for further details.
12. Failed Delivery and Returned Shipments
A shipment may be returned to the sender if delivery cannot be completed because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or other circumstances.
If this occurs, contact us to discuss the available options.
Any additional shipping charges, re-dispatch arrangements, or refund treatment will depend on the circumstances, the applicable order terms, and relevant legal requirements.
No charge or restriction under this section will override a mandatory consumer right.
13. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation may be possible before an order is processed or dispatched. Once an order has been dispatched, the request may need to be handled under our return process.
For digital products and online courses, cancellation and refund eligibility depend on the applicable purchase terms, delivery or access status, and applicable law.
Please refer to our Refund and Returns Policy for further information.
14. Circumstances Beyond Our Control
Delivery may be affected by circumstances such as severe weather, natural disasters, transport disruptions, strikes, public emergencies, courier service interruptions, or other events beyond our reasonable control.
If such circumstances affect your order, we will make reasonable efforts to communicate relevant updates and assist with an appropriate resolution.
Nothing in this section removes any legal obligations that continue to apply.
15. Customer Responsibilities
Customers are requested to:
- Provide accurate contact and delivery information.
- Complete payment through the available authorised methods.
- Monitor order confirmations and tracking updates where provided.
- Keep order numbers and relevant communications for reference.
- Contact us promptly about delivery issues.
- Protect their login credentials when accessing digital products or online courses.
16. Refunds and Returns
Shipping and delivery issues may be addressed under our Refund and Returns Policy.
Depending on the circumstances and applicable law, a customer may be eligible for a refund, replacement, re-delivery, or another remedy.
Where a refund is approved, it will be processed in accordance with the applicable policy and legal requirements. The time taken for the funds to appear in the customer’s account may depend on the payment provider or bank.
17. Changes to This Policy
We may update this Shipping and Delivery Policy when our products, shipping arrangements, digital delivery methods, or legal requirements change.
The latest version will be published on this page with an updated date.
Changes will not remove rights that have already accrued under applicable law.
18. Contact Us
For questions about order processing, shipping charges, delivery tracking, digital downloads, or course access, please contact:
Shree Narayan Computers & Education Center (SNCEC)
Address: Shyam Nagar, Punjab Pura, Etah – 207001, Uttar Pradesh, India
Email: info@sncec.in
Phone: +91 7017275424 / +91 9027762940
Website: https://www.sncec.in/
Please include your order number or enrolment reference when contacting us about an existing purchase.
Thank you for choosing SNCEC. We aim to provide a clear and reliable purchasing and delivery experience for our customers and students.