Refund and Returns Policy

Refund & Returns Policy

Last Updated: 12 August 2026

This Refund & Returns Policy applies to courses, digital learning resources, products, and other eligible services purchased from Shree Narayan Computers & Education Center (SNCEC) through www.sncec.in.

By making a purchase or enrollment, you acknowledge and agree to the applicable terms below.

1. Course Fees and Enrollment

Course and admission fees are generally non-refundable once enrollment has been confirmed and any course-related service has been provided or started.

This may include:

  • Course access
  • Classes or training
  • Study materials
  • Digital resources
  • Registration
  • Examination processing
  • Certification processing
  • Other enrollment-related services

Students should review the course details, duration, fees, eligibility, curriculum, and applicable terms before payment.

2. Course Cancellation

A cancellation request may be considered before the course or related service has started, subject to the applicable circumstances and any costs already incurred.

Once course access, training, digital content, examination processing, or other related services have commenced, cancellation may not qualify for a refund.

3. Digital Products and Online Courses

Digital products and services may include:

  • Online courses
  • PDF notes
  • E-books
  • Downloadable files
  • Recorded classes
  • Digital study materials
  • Practice materials
  • Digital resources

Digital products are generally non-refundable after access, download, or delivery has been provided.

If a genuine technical issue prevents access to purchased digital content, the customer should contact SNCEC so that the issue can be investigated and access may be restored where appropriate.

4. Computer Shop Products

Products purchased through the SNCEC Shop may be eligible for return or replacement where they meet the applicable return conditions.

Eligible situations may include:

  • Wrong product delivered
  • Product received damaged
  • Missing essential item
  • Eligible manufacturing defect
  • Product materially different from the order

Shop: www.sncec.in/shop/

5. Damaged Products

If a physical product arrives damaged, the customer should contact SNCEC as soon as reasonably possible.

Where applicable, customers should:

  • Take clear photographs of the package
  • Photograph the damaged product
  • Preserve the original packaging
  • Keep all accessories and supplied items
  • Provide the order or transaction details

SNCEC may request additional information to verify the claim.

6. Wrong or Missing Product

If an incorrect product is delivered or an essential item is missing, contact SNCEC with the order details and supporting information.

After verification, SNCEC may provide an appropriate replacement, correction, or other resolution depending on the circumstances.

7. Return Conditions

A physical product may be accepted for return where applicable if:

  • The product qualifies under the applicable return terms
  • The request is made within the applicable return period
  • The product is in acceptable condition
  • Original packaging is retained where required
  • Accessories and included items are returned
  • The product has not been intentionally damaged or misused

Return eligibility may vary by product.

8. Non-Returnable Items

Unless specifically stated otherwise, the following may not be eligible for return:

  • Digital downloads
  • Downloadable study materials
  • Activated software licenses
  • Personalized products
  • Products damaged through misuse
  • Services already fully provided
  • Examination or registration services after processing
  • Certificates already issued or processed

9. Warranty Products

Some computer and electronic products may be covered by a manufacturer or seller warranty.

Warranty claims may be subject to the manufacturer’s or supplier’s terms.

Warranty may not cover damage caused by:

  • Misuse
  • Physical damage
  • Liquid damage
  • Improper installation
  • Electrical damage
  • Unauthorized repair
  • Modification
  • Normal wear and tear

10. Order Cancellation

A Shop order may be cancelled before dispatch where reasonably possible.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

11. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where technically possible.

The time taken for the refund to appear in the customer’s account may depend on the relevant bank, payment gateway, card issuer, UPI provider, or other payment service.

SNCEC is not responsible for delays caused by third-party payment providers after a refund has been initiated.

12. Shipping Charges

Shipping, delivery, handling, or logistics charges may not be refundable unless the applicable refund decision provides otherwise.

13. Promotional Offers and Discounts

Discounts, coupon codes, promotional offers, scholarships, and bundled benefits may have separate terms.

A promotional discount does not automatically have a separate refundable cash value.

14. Examination and Certification Fees

Fees paid for examination, assessment, registration, certification processing, certificate issuance, or verification may become non-refundable once the relevant process has started.

15. Change of Mind

A change of mind does not automatically create an entitlement to a refund or return.

Customers and students should carefully review the applicable product, course, pricing, delivery, and service information before making payment.

16. Fraudulent or Abusive Requests

SNCEC may investigate refund or return requests that appear fraudulent, abusive, misleading, or inconsistent with the transaction.

This may include:

  • False damage claims
  • Product substitution
  • Deliberate product damage
  • Repeated misuse of return facilities
  • Unauthorized payment disputes
  • False or misleading information

Appropriate action may be taken where necessary.

17. How to Request a Refund or Return

To submit a refund, cancellation, return, or replacement request, contact SNCEC with:

  • Full name
  • Order or enrollment number
  • Course or product name
  • Purchase/payment date
  • Transaction reference
  • Reason for the request
  • Supporting photographs or documents, where applicable

Contact

Email: info@sncec.in

Phone: +91 7017275424 / +91 9027762940

Website: www.sncec.in

Shop: www.sncec.in/shop/

18. Review of Requests

Submitting a request does not automatically guarantee approval.

SNCEC may review the transaction, product/service status, payment records, applicable terms, supporting evidence, and other relevant information before making a decision.

19. Policy Changes

SNCEC may update this Refund & Returns Policy when necessary to reflect changes in products, services, payment systems, business processes, or applicable legal requirements.

The latest version will be published on this page with the revised Last Updated date.

20. Legal Rights

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or protections available under applicable Indian law.