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Definitions and legal references
This Website (or this Application) The property that enables the provision of the Service. Owner (or We or Us) Shree Narayan Computers & Education Center – The natural person(s) or legal entity that provides this Website and/or the Service to Users. Product (or Service) Product (or Service) refers to the items provided by this Website as described on this Website. User (or You) The natural person or legal entity that uses this Website.
Scope of the Policy
This policy applies to:
- Online courses and digital educational materials offered through our platform.
- In-person training sessions, workshops, or classes.
- Physical materials, if applicable (e.g., books, USB drives, course kits).
Refund Eligibility
2.1 Online Courses and Digital Products
Refunds for online courses and digital materials are granted under the following conditions:
- The refund request is made within 7 or 14 days from the date of purchase.
- The course progress is less than 20% completed and no certifications or completion benefits have been issued.
- You have not downloaded or accessed any non-refundable materials (e.g., downloadable eBooks, software).
2.2 In-Person Training and Workshops
Refunds for in-person sessions are subject to the following:
- Cancellations made at least 48 hours or 7 days before the scheduled session are eligible for a full or partial refund.
- No refunds are provided for cancellations made after the session starts or for no-shows.
Non-Refundable Items and Services
The following are not eligible for refunds:
- Courses or sessions explicitly marked as non-refundable during purchase.
- Customized courses or tailored training packages.
- Certification fees or examination costs.
- Administrative or processing fees (if applicable).
Refund Process
To request a refund, follow these steps:
- Submit a Request
- Contact our support team via “contact@sncec.in” or “Contact Us” with your order details, receipt, and the reason for the refund.
- Verification
- We will review your request and verify your eligibility based on the conditions outlined in this policy.
- Processing
- Approved refunds will be processed within [Insert Timeframe, e.g., 5–10 business days] using the original payment method.
- Rejections
- If your refund request is denied, we will notify you with the reason and may offer alternative solutions (e.g., course credits or rescheduling).
Thanks for purchasing our products ( or subscribing to our services) at https://www.sncec.in operated by Shree Narayan Computers & Education Center.
If you are not entirely satisfied with your purchase, we’re here to help.
You may return it with your original sales receipt, gift receipt or original packaging slip. We will happily exchange the item or refund your full purchase price. For some items we offer partial refunds. Please check the refund policy of the individual items while placing order.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was in a physically damaged condition at the time of delivery
- Has one or more parts of accessories missing
- Does not match with what was ordered
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.To complete your return, we require a receipt or proof of purchase.
Due to the nature of our business and products we sell, items that expire sooner than 14 days from the date of the purchase are not eligible for a refund.
If our products have arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
As per our policy, digital products that are downloadable, licensed, or accessed on a subscription basis can’t be returned.
You are eligible for a full refund within 14 days of your purchase. After the 14 day period you will no longer be eligible and won’t be able to receive a refund.
We encourage our customers to try the product (or service) in the first 14 days after their purchase to ensure it fits your needs.
To obtain a refund, the customer has to provide their order and online access code information to Customer service.
In order to be eligible for a refund
Returns for Physical Items
If your purchase includes physical items:
- Condition of Returns
- Returned items must be in their original packaging, with all components intact.
- Return Shipping
- Customers are responsible for return shipping costs unless the item is defective.
- Inspection and Refund
- Once we receive the item, we will inspect it and process your refund within 14 days.
- you have to return the product within 14 calendar days of your purchase
- the product must be unopened and in its original condition.
- the product must be unused and undamaged in any way.
- the product must have the receipt or proof of purchase
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
If you would like to request a refund, please feel free to contact us by
- Phone : 7017275424
- Email : contact@sncec.in
Sale:
You can get a refund for items on sale, provided they are in good condition with tags intact.
Cancellation Policy
6.1 Subscription-Based Services
- Subscriptions can be canceled at any time via your account dashboard or by contacting support.
- No refunds are provided for unused portions of the subscription term unless stated otherwise in the subscription terms.
6.2 Scheduled Sessions
- Rescheduling or canceling a booked session must be done within 48 hours of the session to avoid forfeiture of fees.
Defective or Incorrect Products
If you receive a defective or incorrect product:
- Notify us within 14 days of receiving the product.
- Provide evidence (e.g., photos of the defect) to expedite the resolution.
- We will replace the defective item or issue a refund, including shipping costs.
Late or missing refunds:
If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact our customer services department to get a free shipping label.
- Phone : 7017275424
- Email : contact@sncec.in
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Exceptions
We reserve the right to deny refunds or returns in cases of:
- Abuse of the refund policy (e.g., repeated refunds for different courses).
- Violation of our Terms and Conditions or any illegal activity.
Refund:
After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 14 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact us using the contact information below.
Shree Narayan Computers & Education Center
Shyam Nagar Punjab Pura
Etah, Uttar Pradesh, 207001
India
Phone: 7017275424
Email : contact@sncec.in
Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Updates will be posted on this page with the “Last Updated” date. Continued use of our services after updates indicates acceptance of the revised policy.
Last Updated : December 1, 2024