Refund and Returns Policy

Last Updated: January 2026

This Refund & Returns Policy outlines the rules and conditions regarding refunds, cancellations, and returns for courses, products, and services offered by Shree Narayan Computers & Education Center. By enrolling in a course, purchasing a product, or using any service, you agree to this policy.

General Policy Overview

All payments made to Shree Narayan Computers & Education Center are strictly subject to this Refund & Returns Policy.
Users and students are advised to carefully review course details, service descriptions, eligibility criteria, and pricing before making any payment.
Refunds, if applicable, are provided only in accordance with the terms and conditions outlined in this policy and at the sole discretion of the Institute.

Course Fees – Refund Policy

1.1 No Refund After Course Commencement

No refund shall be provided once a course has commenced, irrespective of the student’s attendance, participation, or performance.
This policy applies to offline, online, hybrid, short-term, long-term, certificate, and vocational courses offered by the Institute.

1.2 Absenteeism / Discontinuation

No refund will be granted if a student:

Stops attending classes for any reason
Discontinues or withdraws from the course midway
Fails to complete the course due to personal, academic, professional, or health-related reasons

1.3 Change of Mind

Course fees once paid are non-refundable in cases of change of mind, dissatisfaction with the course, or preference for enrolling in a different course.

1.4 Batch Transfer

Batch transfer, if permitted, shall be solely at the discretion of the Institute, subject to availability and academic considerations.
Approval of a batch transfer does not entitle the student to any refund or fee adjustment.

Online Courses & Digital Content

Online courses, recorded classes, PDFs, videos, and other downloadable or digital learning materials are strictly non-refundable once access has been provided, regardless of usage or completion status.
Any sharing, redistribution, resale, or misuse of digital content is strictly prohibited and may result in immediate termination of access without any refund, along with possible legal action.

Shop Products – Returns & Refunds

1.1 Physical Products (Computers, Laptops, Mobiles, Accessories)

Returns or replacements are permitted only in cases of verified manufacturing defects, and are subject to:
- Inspection and approval by the Institute, and
- Applicable manufacturer or supplier warranty terms and conditions.

No return or refund shall be provided for:

Physical or accidental damage occurring after delivery or purchase
Improper use, mishandling, or unauthorized repair of the product
Change of mind, dissatisfaction, or personal preference

1.2 Study Materials & Books

Study materials, books, printed notes, and educational publications are strictly non-returnable and non-refundable once sold or delivered, under any circumstances.

Digital & Shop Services

Services provided by Shree Narayan Computers & Education Center, including but not limited to:

Printing, scanning, photocopying, and lamination services
Online form filling and application assistance
CSC and government-related digital services

are non-refundable once the service has been successfully delivered or processed, regardless of the outcome.

The Institute shall not be responsible for any rejection, error, delay, loss, or consequence arising due to:

Incorrect, incomplete, or false information provided by the customer
Incorrect or insufficient documents submitted by the customer
Changes, updates, technical issues, or decisions made by government portals, departments, or authorities

Customers are strongly advised to verify all information and documents carefully before final submission or confirmation of services.

Payment Errors & Duplicate Payments

In the event of a duplicate, excess, or erroneous payment, users must notify the Institute promptly and provide valid transaction proof for verification.

Upon successful verification, any eligible refund will be processed within a reasonable timeframe using the original mode of payment. The Institute shall not be responsible for delays caused by banks or third-party payment gateways.

Refund Processing Timeline

Any approved refunds, where applicable under this policy, will be processed within 7–14 working days, depending on factors such as:

The mode of payment used for the transaction
Bank processing timelines or third-party payment gateway procedures

Please note that Shree Narayan Computers & Education Center shall not be held responsible for delays caused by banks, financial institutions, or third-party payment gateways.

Non-Refundable Situations (Summary)

Refunds shall NOT be provided under the following circumstances:

Once a course has commenced, regardless of attendance or participation
Non-attendance, absenteeism, or discontinuation of a course for any reason
Change of mind, dissatisfaction, or preference for another course or service
Digital products, online courses, recorded classes, or downloadable content
Printing, online form filling, CSC, or other digital services once delivered
Errors, rejections, or losses caused by incorrect or incomplete information provided by the user or customer

Users are advised to review all details carefully before making payments or availing services.

Right to Modify Policy

Shree Narayan Computers & Education Center reserves the right to update, modify, or revise this Refund & Returns Policy at any time, without prior notice. Any such changes shall become effective immediately upon publication on the official website or through authorized communication channels.

Continued use of the Institute’s services after such updates shall be deemed as acceptance of the revised policy.

Contact for Refund Queries

For any questions, concerns, or clarification related to refunds, returns, or this Refund & Returns Policy, please contact Shree Narayan Computers & Education Center through any of the following official channels:

Official Website Contact Form – Submit your refund-related query online for timely assistance.
Institute Office – Visit or contact our office during working hours for direct support.
Registered Communication Channels – Reach us via our officially registered phone numbers, email addresses, or other authorized communication platforms.

We are committed to providing clear and transparent support regarding refund-related matters.