01 Course Fees & Enrollment

Course enrollment fees are generally non-refundable once admission or enrollment has been confirmed.

• Registration processing
• Seat allocation
• Course access
• Study material preparation
• Administrative processing

02 Cancellation of Course Admission

A cancellation request may be considered where the request is made before the course or service has commenced and relevant services have not been provided.

• Course access has not been used.
• Training has not commenced.
• Examination processing has not started.
• Study material has not been supplied.

03 Digital Products & Online Learning

Digital products may include PDF notes, e-books, practice files, recorded lessons, downloadable resources, online course access and digital certificates.

Digital products are generally non-refundable after access or delivery has been provided.

04 Computer Products & Accessories

Physical products purchased through the SNCEC Computer Shop may be eligible for return or replacement where the applicable return conditions are satisfied.

• Wrong product delivered.
• Product received damaged.
• Essential item missing.
• Eligible manufacturing defect.
• Product materially different from the order.

05 Damaged Product on Delivery

If a product appears damaged when delivered, customers should preserve the original package and contact SNCEC as soon as reasonably possible.

• Photograph the package.
• Photograph or record the product.
• Preserve original packaging.
• Provide order/payment details.
• Submit supporting evidence.

06 Wrong or Missing Product

If an incorrect product is delivered or an item is missing, contact SNCEC with your order information and supporting photographs.

After verification, SNCEC may arrange an appropriate replacement, correction or other resolution.

07 Product Return Conditions

A product may be eligible for return where:

• The product qualifies under the applicable return terms.
• The request is submitted within the applicable return period.
• The product is in acceptable condition.
• Original packaging is available where required.
• Accessories and supplied items are returned where applicable.
• The product has not been intentionally damaged or misused.

08 Non-Returnable Products

Unless otherwise stated, certain products and services may not be eligible for return.

• Digital downloads
• Downloadable study material
• Activated software licenses
• Personalized products
• Products damaged through misuse
• Services already fully provided
• Examination or registration services after processing
• Certificates already issued or processed

09 Warranty Products

Certain computer and electronic products may be supplied with manufacturer or seller warranty.

Warranty may not cover:

• Physical damage
• Liquid damage
• Electrical damage caused by improper power supply
• Unauthorized repair
• Software-related issues
• Improper installation or use
• Normal wear and tear

10 Refund Processing

If a refund is approved, it will generally be processed using the original payment method where technically possible.

The time required for the refund to appear in the customer’s account may depend on the bank, payment gateway, UPI provider, card issuer or other financial institution.

11 Shipping Charges

Shipping, delivery, handling or other logistics charges may not be refundable unless the applicable refund decision specifically provides otherwise.

12 Order Cancellation

A product order may be cancelled before dispatch where technically possible.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

13 Fraudulent or Abusive Requests

SNCEC reserves the right to investigate suspicious, fraudulent or abusive refund and return requests.

• False damage claims
• Product substitution
• Deliberate product damage
• Unauthorized chargeback attempts
• Repeated unreasonable returns

14 Promotional Offers

Discounts, promotional codes, scholarships, admission offers and bundled benefits may have separate terms.

Promotional discounts do not automatically create a separate refundable cash value.

15 Certification & Examination Fees

Fees paid toward registration, examination, assessment, certification processing, certificate issuance or verification may become non-refundable once processing has started.

16 Change of Mind

A change of mind does not automatically create a right to a refund.

Customers and students should review course, product, pricing, delivery, warranty and service information before making payment.

17 Exceptions

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded under applicable Indian law.

18 Policy Changes

SNCEC may update this policy from time to time to reflect changes in products, services, payment systems, business processes or applicable requirements.

19 How to Request a Refund or Return

Contact SNCEC using the following information:

Please provide:

• Full name
• Order or enrollment number
• Course or product name
• Date of purchase/payment
• Transaction/payment reference
• Reason for the request
• Photographs/videos where applicable

20 Contact Us

For refund, cancellation, return, replacement or order-related assistance: